The Contacts tool is a business CRM system

The Contacts tool is a business CRM system that allows you to manage your relationships and strategic collaborations with your customers, clients, suppliers and partners. Managing your clients, customers and supplier information with Contacts is easy and efficient, allowing you to quickly associate your contacts to groups, search for people who meet a defined criteria and perform actions such as send e-mails or SMS text messages to people who have been found in your searches.

CRM Internet Sales

With the ability to integrate with WebShop, not only can Contacts be used to enable people to purchase from your online store, but you can also build a profile about purchasing habits on both an individual and global basis to enable you to:

• Identify your top selling products
• Identify emerging sales trends
• Send customised promotion content to your clients and customers that are tailored to their interests and circumstances

With the ability to integrate with other tools, websites and web applications in addition to your own website, Contacts provides you with a central platform to manage your clients and customers from preferred information sources such as social networking sites (Facebook, MySpace, etc.), Intranets or reseller websites, of who you have strategic collaboration with to provide your services.

Customer Billing System

For businesses who sell services or bespoke products, Contacts CRM allows you to manage your customer billing by creating invoices to associate with customer records. The invoice feature also allows you to send e-mail versions of the invoice and to record when invoices have been paid.