Customer Billing System

For businesses who sell services or bespoke products, Contacts CRM allows you to manage your customer billing by creating invoices to associate with customer records. The invoice feature also allows you to send e-mail versions of the invoice and to record when invoices have been paid.

Social CRM

CRM for Web 2.0 and Beyond

Bringing the power of Web 2.0 to your customer relations management is simple with NextPoint and WebTools Contacts, allowing you to communicate with your clients and customers in ways that were not previously possible. Web 2.0 provides you with a unique medium that allows your clients, customers and suppliers to communicate with your platform and for your platform to inform you of their needs - either as an individual or as a group. Communication methods can include:

  • Visual communications - graphs, galleries, video and animation
  • Interactive communications - questionnaires, quizzes and mini-games
  • Audio communications - podcasts

Social CRM

With the rise of popular social networking platforms such as Facebook, MySpace and Bebo, WebTools Contacts is an ideal CRM information system to empower satellite applications that collect details of new prospects and new data to identify emerging trends. With the emerging abilities presented by the combination of such satellite applications, using Contacts enables your brand to socialise with the masses on a personal basis with ease.