integration
A completely integrated ecommerce solution allows a seamless and continuous flow of information between the ecommerce solution and your existing accounting software, POS or ERP solution, your business processes (order fufillment system, customer service, sales and marketing), your shipping companies, your electronic payment services, new online sales channels, other Internet services and much more.
A completely integrated ecommerce solution becomes an all-in-one customer self-service. Your customer can :
- Access all the multi media rich information he needs to make a purchase decision
- Create an online order and track all his orders (online or customer service)
- Track the shipment of his order
- Find the answer to most of his questions
This translates into a business that can serve customers and process orders and their payments 24 hours a day, 7 days a week.
With the wealth of integrated information it receives, your ecommerce solution becomes an online extention of your internal business processes, your customer service, your sales department and your marketing department.
- An up-to-date media rich, multilingual product catalog
- Current quantities on hand
- Customer specific prices
- Retail, volume and promotional prices
- Multicurrency prices
- Customer specific electronic and internal payment and shipping options
- The order status and shipment tracking information
- Business policies (returns, shipping, payment)
You should expect your integrated ecommerce solution to do most of the work that results in a paid customer order automatically and seamlessly transferred to your accounting software, POS or ERP solution. The only things left to do is to invoice and ship the order.
